November 23, 2005

To Our Valued Customers:

Re: Lean Six Sigma and What it Means to You

We appreciate having you as a GE Security customer and want to thank you for your continued support. In GE Security, our focus continues to be on driving improvement in speed and quality in our processes that impact you.

Because of your feedback, we want you to know that we are tripling our Lean Six Sigma Black Belt resources to ensure that we are delivering value to our customers. We will go from 25 resources to 75 in the next few months. These resources will be focused on improving our critical customer-facing processes, such as sales, new product introduction, delivery and unparalleled customer service– all targeted at giving you what you want, when you need it and improving your buying experience with GE Security.

We are also enhancing our metrics and rigor around these processes making sure that we are continually making progress. Whether it’s our selling processes, innovation processes, or fulfillment processes, the goal is to deliver value to our Customers with better, faster response.

Our Security business offers a broad range of security products around the world, and we believe that now more than ever we are able to offer exciting possibilities for you; including advanced integrated technology solutions, broad service and training programs, and more opportunities for stronger long-term business partnerships. We are committed to providing a comprehensive set of solutions and look forward to continuing to serve your security needs.

We have some great things going on in GE Security. I ask that you continue to give us your support as together we work to deliver innovative technology solutions to protect people, assets, and communities. If you would like to learn more about the solutions or about our increased focus on improving our customer-facing processes, please do not hesitate to contact your GE representative.

Sincerely,

Louis Parker
President & CEO
GE Security