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Welcome to GE Security Real Estate Customer Support for ActiveKEY

Click on the first number or letter of the description of your issue, problem or error message.

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0

  • 02, ActiveKEY error code 02

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    2

  • 2, ActiveKEY error code 02

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    3

  • 3 buzzes, ActiveKEY

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    4

  • 40, ActiveKEY error code 40

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    7

  • 75, ActiveKEY error code 75
  • 7A, error code, ActiveKEY

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    A

  • Access hour restriction, ActiveKEY
  • Access hours, changing, ActiveKEY
  • Accessory order forms
  • Accidentally damaged key
  • Account information, update
  • ActiveKEY Accessories, order form
  • ActiveKEY Alerts feature
  • ActiveKEY battery tips
  • ActiveKEY car charger, purchase
  • ActiveKEY charger overheating
  • ActiveKEY data sheet, specifications
  • ActiveKEY error code 7b
  • ActiveKEY facts
  • ActiveKEY, assign keybox to listing
  • ActiveKEY, CBS code
  • ActiveKEY, check error codes
  • ActiveKEY, download and install PC sync software
  • ActiveKEY, download and install PC sync software for Vista
  • ActiveKEY, error code B2
  • ActiveKEY, error codes, how to check
  • ActiveKEY, expired
  • ActiveKEY, manual eSYNC
  • ActiveKEY, not charging
  • ActiveKEY, PC sync and internet security
  • ActiveKEY, PC sync, PC startup options
  • ActiveKEY, Pocket Guide
  • ActiveKEY, Quick Start Guide
  • ActiveKEY, read KeyBox showings
  • ActiveKEY, stuck on GE Security
  • ActiveKEY, stuck on searching
  • ActiveKEY, uninstall and reinstall
  • ActiveKEY, update code
  • ActiveKEY, what is ActiveKEY?
  • Activity, Showing Activity - How it gets to KIM Web
  • Affiliate keyholders
  • Agent WebPAY instructions
  • Agent WebPAY password, forgot
  • Agent WebPAY registration
  • Assign a KeyBox on KIM Web
  • Assign KeyBox after releasing shackle with ActiveKEY
  • Authorized use of the key

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    B

  • B0, ActiveKEY error code B0
  • B2, ActiveKEY error code B2
  • B5, ActiveKEY error code B5
  • B6, ActiveKEY error code B6
  • Balance
  • Battery, ActiveKEY
  • Battery, ActiveKEY battery not charging
  • Battery, ActiveKEY, tips
  • Billing address, update
  • Billing, check billing status
  • Billing, making payments and viewing balance
  • Blackberry information
  • Buzz three times, ActiveKEY

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    C

  • Call before showing, ActiveKEY
  • Call to enable, ActiveKEY
  • Cancel service, ActiveKEY
  • Cancellation of key service, how to confirm
  • Car charger, ActiveKEY
  • CBS code, ActiveKEY
  • Change billing address
  • Change email address for Showing Value
  • Change KeyBox access hours, ActiveKEY
  • Change KeyBox assignment on KIM Web
  • Change timed access, ActiveKEY
  • Changing primary Association/Board/MLS
  • Charger overheating, ActiveKEY
  • Charging, ActiveKEY not charging
  • Check account status
  • Check error codes, ActiveKEY
  • Check insurance
  • Clear iBOX information, ActiveKEY
  • Clock error, ActiveKEY
  • Compatibility mode, installing ActiveKEY PC Sync software
  • Compatible with eKEY, Blackberry
  • Confirm that key service has ben cancelled
  • Connecting to cradle, DisplayKEY stuck on
  • Cooperating KeyBoxes, ActiveKEY
  • Cooperating procedures

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    D

  • Do I have insurance?
  • Download and install ActiveKEY PC sync software
  • Download and install ActiveKEY PC sync software for Vista
  • Drivers, install ActiveKEY PC sync software for Vista

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    E

  • E2, error code - timed access
  • eKEY, upgrade to
  • Email settings, Showing Value
  • Enable, ActiveKEY
  • Error code 40, ActiveKEY
  • Error code 75, ActiveKEY
  • Error code 7A, ActiveKEY
  • Error code B0, ActiveKEY
  • Error code B2, ActiveKEY
  • Error code B5, ActiveKEY
  • Error code B6, ActiveKEY
  • Error codes, ActiveKEY
  • Error codes, how to check, ActiveKEY
  • Error E2, timed access
  • eSYNC first message
  • eSYNC, ActiveKEY
  • Exchange Events, Key or Keybox exchange
  • Expired, ActiveKEY

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    F

  • Forgot Agent WebPAY password
  • Forgot PIN code
  • Forgot Shackle code
  • Forms to order product

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    G

  • GE Security reprogram KeyBox for a different Association/Board/MLS
  • GE Security, ActiveKEY stuck on
  • Green light, alternating with yellow, DisplayKEY phone cradle

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    H

  • How do I see who's been in my KeyBox?
  • How long should an ActiveKEY charge?
  • How to check your billing status
  • How to login to KIM Web

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    I

  • iBOX unresponsive
  • iBOX, clear information, ActiveKEY
  • Identify keyholder
  • Incorrect CBS code, ActiveKEY
  • Incorrect PIN code
  • Incorrect update code
  • Install ActiveKEY PC sync software
  • Install ActiveKEY PC sync software for Vista
  • Insurance claims
  • Insurance, purchase
  • Internet security, ActiveKEY PC sync
  • Invoice, payments

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    K

  • Key activity report
  • Key is expired, ActiveKEY
  • Key lost, stolen or accidentally damaged
  • Key or Keybox exchange events
  • KeyBox access hours, changing, ActiveKEY
  • KeyBox assignment, change
  • KeyBox information, clear, ActiveKEY
  • KeyBox report, creating
  • KeyBox unresponsive, AEII
  • KeyBox unresponsive, iBOX
  • KeyBox, assigning on KIM Web
  • KeyBox, read showings with ActiveKEY
  • KeyBox, View and Print - KIM Web
  • Keyholder, identify
  • Keyholders, authorized
  • KIM Web KeyBox assignment on KIM Web
  • KIM Web login
  • KIM Web timeout
  • KIM Web, finding shackle code
  • KIM Web, View and Print Keybox List

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    L

  • Limited number of update codes
  • Listing, assigning a KeyBox to
  • Listing, change KeyBox assignment on KIM Web
  • Lockout, ActiveKEY
  • Login to KIM Web
  • Login to KIM Web failed, timeout
  • Lost key
  • Low battery, ActiveKEY

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    M

  • Manual eSYNC, ActiveKEY
  • Misplaced key
  • Moving a KeyBox to a new listing

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    N

  • New Association/Board/MLS
  • Not authorized, ActiveKEY
  • Not supported, Operating system not supported, ActiveKEY PC Sync software

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    O

  • Obtain key, ActiveKEY
  • Operating System not supported, ActiveKEY PC Sync software
  • Order ActiveKEY Accessories
  • Order product

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    P

  • Password, Agent WebPAY, forgot
  • Payments, making payments on Agent WebPay site
  • PC startup options, ActiveKEY PC sync
  • PC sync software, download and install, ActiveKEY
  • PC sync software, download and install, ActiveKEY for Vista
  • PIN code
  • PIN code, forgot
  • PIN code, incorrect
  • PIN code, KIM Voice login
  • PIN code, KIM Web login
  • Please perform an eSYNC first…
  • Pocket Guide, ActiveKEY
  • Product order forms
  • Purchase ActiveKEY car charger
  • Purchase insurance

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    Q

  • Quick Start Guide, ActiveKEY

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    R

  • Radio failure, ActiveKEY
  • Read KeyBox showings, ActiveKEY
  • Reciprocal KeyBoxes, ActiveKEY
  • Reciprocal procedures
  • Register for Agent WebPAY
  • Remind me by email to send feedback
  • Reprogram KeyBox for a different Association/Board/MLS

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    S

  • Searching, ActiveKEY
  • Send in a KeyBox to have it reprogrammed for a different Association/Board/MLS
  • Send me an email when another agent shows my listings
  • Setup has detected an unsupported operating system
  • Shackle code, find on KIM Web
  • Shackle code, forgot
  • Showing Activity - How it gets to KIM Web
  • Showing agent, identify
  • Showing Value report
  • Showing Value, email settings
  • Startup options, ActiveKEY PC sync
  • Status, how to check
  • Stolen key
  • Stuck on GE Security, ActiveKEY
  • Stuck on searching, ActiveKEY
  • Switching primary Association/Board/MLS

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    T

  • Terminate service, ActiveKEY
  • Timed access restriction, ActiveKEY
  • Timed access, changing, ActiveKEY
  • Timeout while logging into KIM Web

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    U

  • Unauthorized use of the key
  • Uninstall and Reinstall, ActiveKEY software
  • Unresponsive KeyBox, iBOX
  • Unsupported operating system, ActiveKEY PC Sync software
  • Update account information
  • Update billing address
  • Update billing information
  • Update code, ActiveKEY
  • Update codes, limited number
  • Update phone number
  • Updating for cooperating KeyBoxes, ActiveKEY
  • Updating for reciprocal KeyBoxes, ActiveKEY
  • Upgrade to eKEY
  • User Guides

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    V

  • Verify that key service has been cancelled
  • View billing balance
  • View error codes, ActiveKEY
  • View last read, ActiveKEY
  • Vista, install ActiveKEY PC sync drivers

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    W

  • Wall charger overheating, ActiveKEY
  • What is ActiveKEY?
  • Who's been in my KeyBox?, ActiveKEY
  • Windows Vista, install ActiveKEY PC sync drivers

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    Y

  • You have accessed a page… message logging into KIM Web