Error Code 03

Windows Firewall and Internet Explorer may block the operation of the DisplayKEY USB Cradle. To correct this problem you may add the cradle software to be allowed by both programs.

Add to Windows Firewall

1. On your computer, click
2. Click Control Panel; if you do not see Control Panel, look under "Settings."
3. Click 'Switch to Classic View' or 'Classic View' on the upper left side of the Control Panel window if you see either of them.
4. Double-click near the bottom of the Control Panel screen.

If you don't have Windows Firewall in your Control Panel, Windows Firewall may not be installed. You can skip the rest of the steps in this section.

5. Click
6. Click near the bottom of that window.
7. Check "DisplayKEY eSYNC Info".
8. Click then close the window.
9. In Control Panel click
10. Click
11. Click
12. Click
13. Click
14. In the box
    
    type each line in the list below, one at a time, then click .
• https://pp.test.suprakim.com
• https://216.148.249.12
• https://216.148.249.17
15. Click all or buttons

Example of the 'Local Intranet Screen' where you will be entering the information above.

16. If this doesn't correct the problem your personal firewall software, phishing filters, etc. may be blocking the cradle software's access to the server. If this is the case you may need to add the following programs to a list of programs that are allowed access by your personal firewall, phishing filter and other software. The following three files should be found in the C:\Program Files\GE Security Supra\ folder:
    • proxydaemon.exe
    • syncservice.exe
    • syncinfoapp.exe
17. The last program that needs to be added should be found in the C:\SSL\ folder:
    • stunnel-4.10.exe