In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.



GE Logo

                                                                                  
Contact Us 
Product Finder
        Get Literature
 Product Finder
 Enter product  number or keyword
Go
 

IFS Technical Support

Technical Support is technical post-sale support for problems relating to installation, troubleshooting and product defects only. Technical Support service is free to all users of IFS equipment no matter where the product was purchased. This service is available Monday through Friday, 8a.m.-8p.m. Eastern Standard Time.

An IFS Technical Support Engineer is available for help by calling 1-888-GESECURITY (437-3287), or contact us via email at techsupport@ifs.com

Do You Need Customer Service Assistance?

If you have a non-technical question and need one-on-one help, please contact our Customer Service Team at 1-888-GESECURITY (437-3287) or customerservice@ifs.com. This team can assist with product availability questions, orders, and order status.



Frequently Asked Questions

Can I achieve my application using fiber?

If it can be done with copper, it can be accomplished using optical fiber. When connecting IFS interfaces to other equipment, the topology of the system must be legal as far as the equipment manufacturer is concerned. Once that’s determined, IFS fiber optic interfaces, along with fiber may be considered as a one-for-one, totally transparent substitute for copper.

Will IFS interfaces pass my encoding scheme?

Typically, encoding is used to pass clock along with the actual data. All IFS data interfaces are totally transparent to all encoding techniques. As long as the basic data protocol is one of the types that we handle, (RS232, RS422, RS485, or T1) the encoding doesn’t matter.

Can different items share the same card cage?

Any IFS item that is capable of being mounted in an R3 card cage can share the same R3 card cage with any other R3-compatible item.

Do I need to use the center tap on the power supply?

If the supplied transformer includes a center tap, it should be used.

How far can I run copper before I get to the fiber interface?

The copper distances should be kept as short as possible. If electrical noise gets into a system, a fiber application could perform worse than if copper were used throughout. Since the attenuation through copper is about 3.5 dB per 100 feet, noise that enters a system that is entirely copper has a good chance of being attenuated to a level that can’t be detected by the receiver. On the other hand, the same system that is partially copper and partially fiber can be disrupted by noise. Since the attenuation in fiber is only 3.5 dB per kilometer, any noise that enters the system through the copper is basically in to stay. Once the noise makes it to the fiber transmitter, you get everything back at the receiver -- noise and signal.

 

Click here for technical resources and white papers.

Click here to return to the main IFS page.


Related Links




    EMAIL THIS PAGE