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Protection Plan

The GE Protection Plan is designed to protect and maximize the return on security investments. With a Protection Plan, the contract holder will receive discounts on the latest software releases, access to a technical expert specializing in your product line, as well as, general support with operating systems, databases and networking questions. With this total support solution, we can provide a service that not only minimizes downtime, but also delivers peace of mind.

The Protection Plan continues where the manufacturer's software license warranty leaves off, but with the added benefit of software upgrades at a considerable discount—allowing the system to remain current with the latest technology without paying full price. We offer three levels of support options to ensure that we meet the site’s specific needs. How-ever, no matter which option you choose, the investment will have the value-added support and services you expect from GE.

 

Standard Protection Plan

The Standard Protection Plan is the foun-dation of our support program.  With this active protection plan, you can maximize the system investment by ensuring rights to the latest versions at significant discounts. This is important since we are constantly improv-ing, enhancing and adding new features to our software. With the Standard Protection Plan, you will have access to:


• Discounted future releases
• Maintenance releases
• New product features
Extended Protection Plan

The Extended Protection Plan provides the same support and services as the Standard Protection Plan, but 24 hours, seven days a week. That means that the contract holder can call during off-hours, weekends and holidays. The Extended Protection Plan is perfect for sites that demand continuous support—ensuring that you get help when you need it.
Premium Protection Plan

The Premium Protection Plan offers priority response with personal and proactive support. The plan provides services that are important to the success of large or global, mission-critical sites. This level of support ensures the maximum protection of the contract holders system with:

• The highest priority response
• Yearly onsite visits to evaluate your system and security objectives
• Quarterly conference calls to review open issues
• Measurement of system performance for peak operating efficiency
• Ongoing analysis and assessment of software and hardware upgrades
• Onsite assistance during migration to new releases
• Call activity reports upon request